Legal
Feedback and complaints.
Your experience matters to us, and we welcome your feedback, including when something has not gone the way it should. Raising a concern will never affect the care you receive, and we will treat it respectfully and work to put things right.
Raising a concern with us
The quickest way to resolve a concern is usually to tell us directly. You can contact us at feedback@auscarepsychology.com.au or 0474 654 209. Please let us know what happened and what you would like to see happen. We will acknowledge your concern promptly, look into it fairly, and respond to you, usually within [awaiting Maneet: for example 10] business days, letting you know the outcome and any steps we are taking.
If you would like to take it further
If you are not satisfied with our response, or you would prefer to raise your concern with an independent body, you can contact the following. Please confirm the current contact details on each body’s website.
- Health Complaints Commissioner (Victoria), for complaints about a health service. Website: hcc.vic.gov.au. Phone: 1300 582 113.
- Australian Health Practitioner Regulation Agency (AHPRA), for concerns about the conduct, performance or health of a registered practitioner. Website: ahpra.gov.au. Phone: 1300 419 495.
- Office of the Australian Information Commissioner (OAIC), for privacy concerns about how your personal information has been handled. Website: oaic.gov.au. Phone: 1300 363 992.
In a crisis
This service is not for emergencies. If you are in crisis or need urgent help, call 000, or Lifeline on 13 11 14, any time.
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