Legal
Terms of service.
These terms apply to your use of the AusCare Psychology website and to booking and attending our telehealth psychology services. By using this website or booking a session, you agree to these terms. AusCare Psychology Pty Ltd (ABN [ABN to be confirmed]) provides these services.
Our services
AusCare provides psychology services by secure video, delivered by psychologists who hold general registration with the Psychology Board of Australia. Our services are for children aged seven and over, adolescents and adults. They are supportive and therapeutic, and they are not a crisis or emergency service.
Booking, fees and payment
You can book online through our practice software. Our current fees are set out on our fees page, and payment is processed securely at or around the time of your session through our practice software. Where you have a valid GP referral and mental health treatment plan, you may claim a Medicare rebate on eligible individual sessions; the rebate is a part-payment and you pay the gap. Each psychologist bills under their own Medicare provider number. We do not bulk bill.
Cancellations and missed appointments
We understand that things come up. If you need to change or cancel an appointment, please give us at least [awaiting Maneet: for example 48] hours’ notice so we can offer the time to someone else. Cancellations with less notice, or missed appointments, may incur a fee of [awaiting Maneet], which is not covered by a Medicare rebate. Our cancellation policy is administered through our practice software.
Telehealth, suitability and your responsibilities
Telehealth suits most people and most of the work we do. To attend, you need a private space, a reasonable internet connection, and a device with a camera. You are responsible for being in a suitable, private location for your session. If at any point your psychologist considers that an in-person or different service would better suit your needs, they will discuss this with you. Our services are not suitable for emergencies or acute crises. If you are in crisis, call 000, or Lifeline on 13 11 14, any time.
Privacy
We handle your personal and health information in line with our privacy policy.
Website content and intellectual property
The content on this website is owned by or licensed to AusCare Psychology and is provided for general information only. It is not a substitute for personal professional advice, and you should not rely on it as such. You may not reproduce our content without permission.
Disclaimers and liability
We provide our services with reasonable care and skill. To the extent permitted by law, we are not liable for indirect or consequential loss. Nothing in these terms excludes, restricts or modifies any consumer guarantee or right under the Australian Consumer Law that cannot lawfully be excluded.
Governing law
These terms are governed by the laws of the State of Victoria, and you submit to the non-exclusive jurisdiction of the courts of Victoria.
Changes and contact
We may update these terms from time to time, and the current version will always be on this page. For any questions, contact us at info@auscarepsychology.com.au.
Last updated: [awaiting Maneet: date]
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